Troubleshooting – Your Max TV

Below we have provided some steps to help you correct most of common issues that you may experience.

Determine if it’s your connection, device or feed.

Connect your Firestick to your phone’s mobile hotspot or another internet connection.
(This will tell us if it is your connection through your home internet connection.)

If the issue is resolved then we can rule out the feed issue, it’s definitely in your wifi connection or device. Another tell tell sign that it’s not a service issue is that you experience the same issue on most other feeds. If there is ever a known issue with the feed we will announce it in the telegram group along with updates as soon as they are available.

If you’re still having issues try the steps below to resolve them.

Resetting the Max TV app

Log out of Max TV
Clear cache: From your firestick home screen select settings, applications, manage installed applications, select Max TV, clear cache. DO NOT CLEAR DATA.
Reset your wifi router.
Wait for router to boot back up.
Log back into your Max TV account.
Update channels and guide: It should do this automatically but at some point you may have to do it manually if you are having issues.
Press and hold the select and play buttons on your remote until your firestick restarts. This is called a hard reboot.

Reinstalling the app

As a last resort it may be necessary to uninstall the Your Max TV app and reinstall it. Follow the instructions at https://yourmaxtv.com/amazon-fire-tv-stick/ to reinstall the latest version of the app.

If you have followed all of the above steps and you’re still experiencing issues, please complete the form below and submit it so we can better assist you with resolving your issue.